Pop Balloons Sydney reserves the right to change, modify, add, or remove portions of these terms at any time. Using this website signifies acceptance of these terms and conditions. By proceeding with this order, and in the instance the garland is not using a structure and may hang off the wall you have agreed to using the following:
Any possible damage to walls is up to your discretion.
Payment
Pop Balloons Sydney requests full payment the day prior to the event. An invoice will be produced upon booking requesting a 50% non-refundable deposit, with the remaining balance due the day prior to the event. this can be paid securely online. If you have any questions about payment please call 0410 253 482 or email popballoonsyd@gmail.com to discuss options.
Cancellation
Balloon Garland installation cancellations are accepted within 24 hours of order placement. Exceptions for this are where the event, collection, and agreed delivery date are within 48 hours of the original order date. If your event is within the 48-hour time frame of your order date, and the booking has been canceled, no refund will be eligible. We cannot accept cancellations after 24 hours of the order placement, if a cancellation is made after 24 hours we will be unable to provide a refund.
Delivery
Our delivery fee is an additional charge and is calculated depending on the delivery location. Our delivery fee also includes balloon garland set up and pick up after the event.
After-hours pick-up after 8 pm will incur a $50.00 surcharge. This will be included on the final invoice.
Frame and backdrop hire
Our frames and backdrops are available for individual hire. Frame and backdrop availability depends on bookings, as frames are required for balloon garlands we encourage our customers to book ahead of time to ensure availability. In the circumstance of last minute frame and backdrop bookings, we will have to confirm availability, delivery and collection. Delivery and pick up fees incur with individual frame and backdrop hire. If you would like to collect the frame or backdrop from Hurlstone park NSW, we request that you hold onto the bubble wrap that will protect the frame. We ask our customers to re wrap the frame in this bubble wrap to protect it on its return back to our studio.
For any frame or sign enquirers, please contact popballoonsyd@gmail.com to talk to the balloon garland specialist team.
Pop Balloons Sydney advises customers to double check the dimensions of the frame or backdrop to ensure it will fit in your vehicle.
Damages to property
Pop Balloons Sydney reserves the right to charge a damage fee for any damaged property.
Please see our definition of damaged property:
Balloon Garland FAQ
For any garland inquiries, please view our FAQ or contact popballoonsyd@gmail.com and we will get back to you soon.
Contact Details:
Any issues please call or text 0410 253 482 or email popballoonsyd@gmail.com
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